"If you are regularly listening to other peoples problems, you are at risk of developing traumatic stress"


Trained therapists know how to listen and respond in a way that reduces their risk of becoming emotionally engaged and negatively affected by clients issues.


Most people experiencing emotional problems or family issues, do not seek professional help, they talk to a trusted friend, workmate, teacher or hairdresser


In just 10 minutes 'The 4 Keys To Effective Counselling' video covers the basic training that telephone counsellors receive - before they start listening to people's problems. Remember, community counselling is not therapy. It is intended to reach the people who would not seek professional help until the issue becomes a major mental health, domestic abuse or potential suicide.

Watch the video a few times, remember the steps and begin using these skills in your everyday conversations.


Upskilling frontline people who regularly deal with the public is proving to be a very valuable early intervention strategy which is saving lives. Using these skills also protects the counsellor from possible anxiety and depression caused by vicarious.


Knowing how to listen and respond to someone experiencing an emotional crisis, domestic abuse or suicidal thoughts can be lifesaving and at the same time personally rewarding.



Community Support Services


Lifeline Australia - Crisis Support

Call - 13 11 14




Carer Gateway Australia - For Anyone Who Is A Carer

Call - 1800 422 737




Meet On ZOOM

Zoom meetings every Saturday at 3pm by appointment


Call us on 0417 90 6000 to register


As you develop your Community Counselling skills,

you may wish to share your experiences and receive your Certificate.



Contact us to receive your certificate


Annie & Trevor Boulton (Founders of The Brain Health Education Institute)

For 20 years, Annie owned and operated hair salons in city, suburban and regional areas, so is able to appreciate the value that salon staff (and other frontline workers, e.g. hospitality staff, Uber drivers etc.) provide to their communities and the personal costs involved.


The Brain Health Education Institute

397 The Esplanade

Hervey Bay, Queensland, 4655


0417 90 6000