"Continually absorbing the trauma and emotional stresses of clients often produces traumatic stress in salon staff"


Most clients share their celebrations, griefs and fears with their hairdresser as if they were a family member.


When people are experiencing emotional issues, financial problems or domestic abuse, they usually do not seek help until it becomes a crisis. They often turn to alcohol, drugs, excessive exercise or inappropriate relationships to dull the pain and avoid the issue.


Salon staff are usually the first to recognise these changes in mood and behaviour. They may become emotionally involved in the situation and feel responsible to help - but are unable. At the end of the day, they take home their client's emotional burdens and may have difficulty maintaining professional boundaries.


Emotionally stressed staff can be difficult to work with, have mood swings and are more likely to take time off.


Our Free 'Listening Skills' training teaches frontline workers what to say and what to do when clients share their problems and how to refer them onto professional help


Staff can then act as early intervention 'Fire Spotters' to talk with and refer people to appropriate support services. Assisting clients in this way reduces the emotional cost to salon staff.


Community counselling is not therapy. It is intended to reach the people who would not seek professional help until the issue becomes a major mental health, domestic abuse or suicide situation. 


This Free, 10 minute, Psychologist endorsed, training teaches the basic skills of a telephone counsellor.


Free Community Counselling Staff Training



How To Listen Like A Therapist - 4 Basic Skills


1. Rephrase to clarify what they said

2. Ask "What's that like for you?"

3. Validate "I can understand why you would feel like that"

4. Explore their mixed feelings




Support Services


Carer Gateway Australia - For Anyone Who Is A Carer

Call - 1800 422 737



Lifeline Australia - Crisis Support

Call - 13 11 14




Annie & Trevor Boulton (Founders of The Brain Health Education Institute)

For 20 years, Annie owned and operated hair salons in city, suburban and regional areas, so is able to appreciate the value that salon staff provide to their communities and the personal costs involved.


Trevor and Annie produced the world acclaimed 'Toxic Thinking' Apps, mental health education programs, books and online training, they have combined the knowledge gained from their own lived experiences and years of research, to produce unique, Psychologist endorsed, non-clinical, no jargon, life-skills mental health conversation resources and training


The Brain Health Education Institute

397 The Esplanade

Hervey Bay, Queensland, 4655


0417 90 6000



Myths & Facts About Suicide
What to say and what to do if you suspect that someone may be contemplating ending their life.
1. Ask The Question
2. Connect to Offer Support
3. Take Them To A Professional
If you are seriously concerned that someone is considering ending their life, ask them if it would be OK if you had someone call them to see if there is anything they can do to help them work through their problems.
If they agree, call 1800 008 255 give them the details
and they will call your client. Or you can lodge a call-back request on their website.